We get there and there are a bunch of people trying to get rides from them that have booked in advance. 7 Suitcase Price per vehicle Details From 24 USD LUXURY SERVICE Max. Adventures 0. Check-in to the hotel upon . The bd staff at the resort confirmed 3 times on their phones that are bus would arrive at 845 am but when no bus came before 9, I found another rep and they confirmed it should be there but may be late and gave me a number to call which I did to be put on hold for 10 minutes and then told that our bus reservation was canceled without any reasoning at all. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. We would like to thank you for your preference and for bringing this matter to our attention through this review, where you expressed the situation that you have with the pending refund. Av. Finally, the whole ride took 30 min, no traffic on the way. Tours and Tickets by BD Experience Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels 102 By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from S$249.12 per group Reserve Upon arrival to the port the first issue was they did not include our transfers back to the hotel, even though they were paid. BDExperience was established in Cancun in 1984 and offers airport shuttles in Mexico and the Dominican Republic. We have nothing to do with the sales staff which are located inside the airport, after clearing customs and before reaching the terminal exit. We were met by a rep who asked just to wait over by the curb and he would talk to us shortly. It will be our pleasure to serve you. By BD Experience 30-60 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Free cancellation Recommended by 100% of travellers from 597.51 per group Reserve See More Tours Travellers talk about " westjet vacations " (64 reviews) " cancun airport " (430 reviews) " - See 8,896 traveler reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Applying this technology to our daily operations has allowed us to make great improvements to our procedures and ensures the welfare and safety of our passengers. This company was the transfer service to our hotel that was booked through a costco travel package. We only waited a few minutes for our private van to arrive. I have emailed customer service with no response. Horrible experience! More than 30 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. Here at Holiday Extras, we compare 100s of options to bring you a huge choice of shared and private transfer vehicle transfers from Cancun Airport to luxurious Mexican resorts. Our resort had BD Experience travel associates on site and they were very helpful in arranging everything from transportation, to tickets, to ensuring snacks and meals for our full day excursion. We called the company at 10:35 to see where the driver was. We have the most horrible experience this morning with BD experience. I did not receive a refund from Expedia because the company told them I used the service. All of our drivers are trained in first aid, so we can assist our passengers in case of emergency. I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. In cash. Great in airport transfer, The rounds trip to and from the airport was great. They're very helpful. 9 Pax. We have a fleet of modern vehicles for passenger transfers. we're the #1 ground transportation company in the Cancun Airport! By BD Experience. We absolutely love them for always being so attentive, funny and entertaining. We have been stranded at the airport after paying extra money for a private transfer. Then we took a jeep rental. The trip from the airport was fine, but they never picked us up from the resort to go back to the airport. Need a Ride? We were enraged that a later pick up was indeed possible, and it was not as the representative said. 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The ride to the hotel was comfortable. BD Experience: Transfers and Tours - See 8,718 traveller reviews, 569 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. The kids loved the tours! We got there, and no one was there to retrieve us. I feel they are dishonest. Bonampak Mza 2. Datos. What time will pick up be. What time does the shuttle pick up from Royalton CHIC if the departure flight is 2:50 pm? While it was expensive (approx $130 US dollars per adult, I think $110/kid if I remember correctly), it was totally worth the cost. Contact page of BD doesnt work, more than 10 emails sent. I tried chat but no one has responded since this morning. Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. Dear Mr. Williford The phone number the had listed on my voucher didn't work nor did they answer my email. . Sm 3 Mz 4 Lt 122 Loc B Huachinango Av. A private guide/tour of Tulum from Blue Diamond Resort. Total should have been $192. And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? Thank you very much for contacting us. Socially Responsible Company Awarded by the CEMEFI and AliaRSE, Certificate for the accomplishment of the PAYMENT CARD INDUSTRY DATA SECURITY STANDARD, We are ranked among the Super Empresas Expansion. Great, fast service every time I have used them. We were verbally told to be at the lobby for a 4:30 pickup. My trip was booked AND payed 2 times due to a failure of the system. Dear guest, Thank you very much for having taken the time to share your valuable review. Hyatt Zilara Cancun is 20 minutes from the Cancun International Airport . Our flight is at 6:30pm, they sent our pick up at 1:30pm. This company is horrible and American companies that partner with them such as Expedia should take responsibility for them. Dear Guest: We (2 adults and 2 kids) went on 2 excursions and booked both excursions with Omar Malpica with BD Experience - directly at our resort. All the transfers were prompt and friendly and very helpful, smoothing our experience and letting us relax on our vacation. 39. Thank you very much for having taken the time to share your valuable review. They're very helpful. We also sent the chargeback voucher to your email for your records I said know weve been waiting since 10:20 for our 10:30 pick up. When we attempted to contact Best Day, no one would return phone calls or texts. Leader in the tours and . We were scammed by them today, and as you will see with all the negative reviews, they have scammed many other travellers. The only they cared for was tips and selling beers. You should contact your travel agent for pickup time. Best Day Travel Customer Service Department We ended up having to take a taxi to the airport so we wouldnt miss our flight. The phone number the had listed on my voucher didn't work nor did they answer my email. Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information. Our representatives at the hotel spoke with you about the tour and let you know that it was the Tulum Mayan underworld with Go Natural Explorers, they showed you images and detailed the inclusions of the excursion. We rappelled into one cenote and then walked/swam through three others. We have the most modern Satellite Location System installed in each of our units, allowing us to locate them at any time and monitor their speed while en route. I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. We would like to take this opportunity to thank you for bringing to our attention the inconvenience that you experienced during your excursion and hope that you will accept our most sincere apologies. While at Tulum, I asked the tour guide about the zipline and was told there was none. The Grand Mayan at Vidanta Riviera Maya, Playa del Carmen: 5,182 answers to 1,185 questions about The Grand Mayan at Vidanta Riviera Maya, plus 4,726 reviews and 5,367 candid photos.Ranked #81 of 332 hotels in Playa del Carmen and rated 4 of 5 at Tripadvisor. Punta Sur beach was nice but we were taken to some beach club that had awful facilities. Super great guy and I highly recommend booking any excursions with Omar Malpica thru BD Experience! 15 tht of july , of course no reaction of this corrupt organisation ! Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels. I do not recommend this Tulum Xel ha package. Tripadvisor performs checks on reviews. After confirming repeatedly with them the day before travel they canceled our morning bus pickup without letting us know. Nor Gonzalez has been of no help either! In an effort to not miss their flight, they ended up having to pay an additional $100 to get a taxi from Tulum back to the airport. I am very grateful for the assistance of BD Experience on our recent trip to Playa Del Carmen. We were provided pictures of an almost new looking catamaran. Their drivers and communicators are always Professional and our transportation is always prompt when leaving airport and when being picked up at our hotel to go back. After waisting hours of my precious vacation time looking for him and making phone calls, I was able to get him on the phone. BD (Best Day) Travel airport Transfers - BD Experience Mexico Yucatan Peninsula Quintana Roo Cancun Cancun - Things to Do BD Experience BD Experience 8,870 Reviews #97 of 575 Boat Tours & Water Sports in Cancun Tours, Outdoor Activities, Boat Tours & Water Sports, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico With regards to the delay in the transfer back to the airport from the hotel Unico Riviera Maya, this was caused because the road was partially closed due to an accident. Giving us an email to confirm this change. Very disappointed and terrible experience with this company. We had been sitting outside since 4:20!!! More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. Be warned, dont use this company!!!! We have a fleet of modern vehicles for passenger transfers. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. The store will not work correctly in the case when cookies are disabled. Thank you very much for having taken the time to share your valuable review. Once on the ground at the hot, all the arrangements we needed, including with respect to complicated Canadian entry and exit requirements were made and communicated efficiently. 5 Suitcase Price per vehicle Details It is important to clarify that we act as a booking agent for optional tours and as such, we are an intermediary between the guest and the excursion supplier, which in this particular case was Go Natural Explorers. Awful service, BD Experience (Cancun) - All You Need to Know BEFORE You Go, Review of: Luxury SUV Private Transfer R / T- Airport-Hotel-Airport- Puerto Morelos, Review of: Round trip shared transfer-Airport-Hotel-Airport-Playa del Carmen, Review of: Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels, Review of: Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn, Adults Only and Adult Friendly Hotels in Cancun, Hotels near Sat Mexico Tours Cancun & Riviera Maya, Hotels near Cancun Airport Transportation, Hotels near Aerodromo de Playa Del Carmen (PCM), Motels near Aerodromo de Playa Del Carmen (PCM), Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin, Hotels near Instituto Tecnologico de Tizimin, Hotels near Unidad Multidiciplinaria Tizimin, Zipline & Aerial Adventure Parks in Cancun, La Isla Shopping Village: Tickets & Tours, Xoximilco Cancun by Xcaret: Tickets & Tours, Zona Arqueologica El Rey: Tickets & Tours, El Parque de las Palapas: Tickets & Tours, Puerto Cancun Marina Town Center: Tickets & Tours. It takes 1.5 hours to visit Tulum and only 40 minutes of free time is definitely not enough!! It has been more than one week, and the refund still has not come. We will be waiting for the requested information in order to proceed immediately with the corresponding investigation. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? We've tried several times to make contact and they still refuse to answer. For this Xelha park you get a basic ticket to which the main attractions are not included, and believe me you have more in your all inclusive resort!!! I spent several minutes trying to get the refund, but he said he could not do it immediately and that it would come within 24 hours. I was like wait he hasnt gotten us our ride, then well tip him. Office address: Av. Do you have an email to contact BD Experience Cancun? It will be our pleasure to serve you. 10. Those excursions are not cheap so make sure that you receive detailed information, and book at your own risk! We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. After you collect your luggage at the airport look for the people wearing red BD tee shirts. Absolutely terrible. Then a few days later we added the Mayan Temple which included a Charter Bus (reclining seats) pickup, umbrella, water, and tour guide. Book at your own risk would return phone calls or texts company was the transfer service to our hotel was! The zipline and was told there was none since 4:20!!!... Cancun, Cultural Tours Boat Tours & Water Sports in Cancun, Cultural Tours Boat Sightseeing... The shuttle pick up at 1:30pm at the airport look for the of! Of user-identified themes such as cleanliness, atmosphere, general tips and selling beers my did! We only waited a few minutes for our private van to arrive nor did they my... 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